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Frequently Asked Questions

We are aware that many members of the Green Army, as well as members of the local community who have reservations at Home Park Stadium, may have questions about ticketing, hospitality and events in light of the current coronavirus pandemic.

The club understands your concerns, which is why, in line with our Vision and Values, we have collated a comprehensive list of your Frequently Asked Questions in this document in an attempt to remain as transparent as possible during these unprecedented times.

Chief Executive, Andrew Parkinson has also provided an update on the current situation here.

If your query is not answered below, please email argyle@pafc.co.uk. We do not recommend calling the club at the moment, as government advice has led to staff working remotely, wherever possible.

Ticketing

  1. Our preferred option, and not one that we take lightly, is that supporters waive their right to a refund. We understand that this may not be possible in all cases, and thank you for your unparalleled generosity and support in these difficult times. 
  2. Take a credit note for future ticketing purchases. Match-tickets will be credited at face value (less fees) If an existing ticket holder would like to request a credit note, they must email tickets@pafc.co.uk no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund. in order to process your credit note, we will need the original ticket returned to us.
  3. Refund. If an existing ticket holder would like to request a refund, they must email tickets@pafc.co.uk no later than June 30. Match-tickets will be refunded at face value (less fees) If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund. In order to process your refund, we will need the original ticket returned to us.
  1. Refund. If an existing ticket holder would like to request a refund, they must email tickets@pafc.co.uk no later than June 30. Match-tickets will be refunded at face value (less fees) If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund. In order to process your refund, you will need to return the ticket(s) to the club.
  2. Waiver. If an existing ticket holder would like to waive their right to a refund, they must email tickets@pafc.co.uk to confirm this. In addition, match-tickets will need to be returned to the Home Park Ticket Office, or the club will be liable for the cost to the home team.
  1. Our preferred option, and not one that we take lightly, is that supporters waive their right to a refund. We understand that this may not be possible in all cases, and thank you for your unparalleled generosity and support in these difficult times. 
  2. Take a credit note for future ticketing purchases. Coach-tickets will be credited at face value (less fees) If an existing ticket holder would like to request a credit note, they must email tickets@pafc.co.uk no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund. In order to process your credit note, we will need you to return your ticket(s) to the club.
  3. Refund. If an existing ticket holder would like to request a refund, they must email tickets@pafc.co.uk no later than June 30. Coach-tickets will be refunded at face value (less fees) If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund. In order to process your creidt note, we will need you to return your ticket(s) to the club.
  1. Our preferred option, and not one that we take lightly, is that supporters waive their right to a refund. We understand that this may not be possible in all cases, and thank you for your unparalleled generosity and support in these difficult times. 
  2. Take a credit note for future ticketing purchases. Flexi tickets will be offered as a pro-rata credit. If an existing ticket holder would like to request a credit note, they must email tickets@pafc.co.uk no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.
  3. Refund. If an existing ticket holder would like to request a refund, they must email tickets@pafc.co.uk no later than June 30. Flexi tickets will be offered as a pro-rata refund. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.

Please note that Flexi-Tickets will not carry over to the 20/21 Sky Bet League One season.

If email is not accessible for some ticket-holders, refund requests can also be processed via mail to: Plymouth Argyle Football Club, Home Park, Plymouth, Devon, PL2 3DQ.

All refund requests will be processed before July 31, 2020.

  1. Our preferred option, and not one that we take lightly, is that supporters waive their right to a refund. We understand that this may not be possible in all cases, and thank you for your unparalleled generosity and support in these difficult times. This applies to match tickets, season-tickets and flexi-tickets.
  2. Take a credit note for future ticketing purchases. Season tickets will be offered as a pro-rata credit. If an existing ticket holder would like to request a credit note, they must email tickets@pafc.co.uk no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.
  3. Refund. If an existing ticket holder would like to request a refund, they must email tickets@pafc.co.uk no later than June 30. Season tickets will be offered as a pro-rata refund. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.

Please note that Season-Tickets will not carry over to the 20/21 Sky Bet League One season.

If email is not accessible for some ticket-holders, refund requests can also be processed via mail to: Plymouth Argyle Football Club, Home Park, Plymouth, Devon, PL2 3DQ.

All refund requests will be processed before July 31, 2020.

Commercial

Members of our commercial team will return to work at the begnning of July following a period of furlough and will be in touch to discuss options with you.

We thank you for your patience and understanding during this unprecedented time.

Home Park Stadium remains closed to all but essential personnel. 

Members of our commercial team will return to work at the begnning of July following a period of furlough and will be in touch to discuss this with you.

We thank you for your patience and understanding during this unprecedented time.

Members of our commercial team will return to work at the begnning of July following a period of furlough and will be in touch to discuss options with you.

In the meantime

  1. Our preferred option, and not one that we take lightly, is that supporters waive their right to a refund. We understand that this may not be possible in all cases, and thank you for your unparalleled generosity and support in these difficult times. 
  2. Take a credit note for future hospitality packages. Tickets will be credited at face value (less fees) If an existing ticket holder would like to request a credit note, they must email commercial@pafc.co.uk no later than June 30. If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.
  3. Refund. If an existing ticket holder would like to request a refund, they must email commercial@pafc.co.uk no later than June 30. Tickets will be refunded at face value (less fees) If no email is received by this date, the club will assume that the ticket holder is waiving their right to a refund.

We thank you for your patience and understanding during this unprecedented time.

This event has now been cancelled – along with our Corporate Golf Day and Player Sponsors’ Dinner. 

Members of our commercial team will return to work at the beginning of July following a period of furlough and will be in touch to discuss options with you.

We thank you for your patience and understanding during this unprecedented time.

Home Park Stadium is closed to the outside world – however some of our teams are currently working remotely. If you would like to get in touch with the Commercial Operations team, then please email commercial@pafc.co.uk in the first instance. Members of our commercial team will return to work at the begnning of July following a period of furlough and will be in touch with you then. 

We thank you for your patience and understanding during this unprecedented time.

Home Park Stadium

Unfortunately, No. Both Westlife and Little Mix concerts have been cancelled.

Organisers are currently working with their ticketing partners and they will be in touch very soon.   

Customers affected should have received an email from your ticketing agent. They are very busy at this time, so please only get in touch if you have not been contacted before Tuesday, May 5.

We apologise for any inconvenience caused.

Yes – all external bookings should have received email correspondence regarding event hire during the shut-down period. If this is not the case, please contact Christian.kent@pafc.co.uk