ARGYLE have installed technology to their catering kiosks to allow staff to streamline the purchasing process on a match-day at Home Park.
After taking on board the concerns of fans who felt queuing was a previous issue, an EPOS (Electronic Point of Sale) system will be introduced for the new campaign. Overall, the process of buying will be quicker and more efficient, reducing queuing times.
The system offers several other benefits, such as allowing staff to take stock of products; allowing the process of a multi-buy transaction (including the meal deals we will be introducing) to be quicker; the system also allows for contactless payments under £30.
Head of Conferencing and Events Christian Kent said: “This is a brand new system which means that we are able to better serve customers front of house, and also back of house. It gives us better functionality to be able to deliver speed of service and different product ranges. Our aim is to significantly improve fan experience, and this system gives us the capability to do that from our concession areas.
“The till screen gives us a much better opportunity to serve customers quicker because buttons are easy to access. People can also pay straight away via contactless or devices including Andriod and Apple Pay. “
Zonal Retail Data Systems provide the new tech and are a Scottish based company; their system is used by other large hospitality and retail outlets and the club felt it was the right time to further enhance our match-day offerings.
“These guys offer really good service, and a really good piece of kit, which is hard-wearing and gives us everything we need to allow us to provide a better fan experience,” said Christian.