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Frequently Asked Questions

We are aware that many members of the Green Army, as well as members of the local community who have reservations at Home Park Stadium, may have concerns about ticketing, hospitality and events in light of the current coronavirus outbreak.

The club understands your concerns, which is why, in line with our Vision and Values, we have collated a comprehensive list of your Frequently Asked Questions in this document in an attempt to remain as transparent as possible during these unprecedented times.

If your query is not answered below, please email argyle@pafc.co.uk. We do not recommend calling the club at the moment, as government advice has led to staff working remotely, wherever possible.

Please note, club policy is that refunds on bookings related to match-day activity cannot be processed until a new fixture date has been announced

Ticketing

The current proposal from the EFL is to complete the 2019-20 Football League Season. Therefore, your match ticket will be valid for the rearranged fixture, whenever this takes place.

If you are unable to attend this fixture when the new date is announced, you will be entitled to a credit note which will be valid for 12 months from the date of issue. Information on how to obtain the credit note will be published with details of the rearranged game.

In this eventuality, we will provide a further, comprehensive, update to supporters.

Due to government and EFL advice, Home Park Stadium, and subsequently the Home Park Ticket Office, are closed, which means that we cannot process refunds at this stage. We appreciate this is not ideal, but we are dealing with an unprecedented situation.

We would expect tickets for these games already purchased to be valid for the rearranged fixtures.

We will issue a refund, but will require the ticket back from you before we can process returned tickets. We currently do not have any access to the Home Park Ticket Office so would ask for you to hang on to the tickets until the ticket office is reopened.

The coach ticket will be valid for the rearranged fixture.

We will issue a credit note or refund, but will require the coach ticket back, before we can process. We currently do not have any access to the Home Park Ticket Office so would ask for you to hang on to the tickets until the ticket office is reopened.

Yes, your flexi-ticket will remain valid for the remaining games this season.

The current proposal from the EFL is to complete the 2019-20 Football League Season. Therefore, your season-ticket will remain valid for all rearranged home games.

Commercial

If Mascots are unable to attend the rearranged fixture then we can either defer the booking to the 2020/21 season, or alternatively arrange for a refund.

Home Park Stadium remains closed to all but essential personnel. We therefore regret to inform you that no collections can take place until such a time as these restrictions are lifted.

Your booking remains valid for the corresponding fixture. We will contact all of our Club Argyle customers to inform them as and when fixtures have been rearranged. If you are unable to attend the rearranged fixture then we can either defer the booking to the 2020/21 season, or arrange a refund.

This event remains postponed – along with our Corporate Golf Day and Player Sponsors’ Dinner. We will be contacting all of our customers with regards to these events as and when we have more information.

Home Park Stadium is closed to the outside world – however all of our teams are currently working remotely. If you would like to get in touch with the Commercial Operations team, then please email commercial@pafc.co.uk in the first instance, and a member of the team will respond to you as soon as they are able to do so.

Yes! We have limited availability for our remaining fixtures (whenever they may take place!) – and are operating a waiting list for those matches which are currently sold out. For further information, please contact commercial@pafc.co.uk.

Home Park Stadium

As it stands, yes. We remain in regular contact with the events promoter and will provide updates as and when the situation changes.

All ticket holders should contact Ticketmaster in the first instance. Home Park Stadium is the venue for the Little Mix and Westlife concerts, not the organiser, and is therefore unable to advise on refunds.

Yes – all external bookings should have received email correspondence regarding event hire during the shut-down period. If this is not the case, please contact Christian.kent@pafc.co.uk

Retail

Any orders placed with the Argyle Superstore remain valid, and will be processed as soon as it is safe for our staff to return to work.