Disabled Supporters Guide
We wish to welcome all disabled supporters to Home Park Stadium. Plymouth Argyle Football Club fully supports the principle of equal opportunities and opposes all forms of unlawful or unfair discrimination on the grounds of disability.
Our aim is to make the match day experience as enjoyable and inclusive for all supporters.
The match day experience is important to everyone. We appreciate that disabilities are wide-ranging and that not all are visible.
Plymouth Argyle Disabled Supporters Association is an organisation dedicated to improving the match day experience and enjoyment of all disabled supporters.
PADSA can be emailed at firstname.lastname@example.org, contacted by phone on 07936542497, or by visiting their website www.padsa.co.uk. They are also on Twitter, @PADSA20, and Facebook, Plymouth Argyle Disabled Supporters Association (closed group).
We also have a dedicated Disability Liaison Officer (DLO), Nikki Francis, as well as our Supporter Relations Manager, Siobhan Robbie-James, who is also the club's designated Supporter Liaison Officer (SLO).
If you would like to get in touch with either, they can be contacted at:
Supporter Liaison Officer
Telephone: 01752 562561 ext 161
Disability Liaison Officer
Telephone: 01752 562561 ext 152
Wheelchair Dependent Supporters
Devonport and Lyndhurst Stands: There are a maximum of 80 spaces for wheelchairs which can be used by home fans. All spaces are at pitch level.
These spaces can be purchased by way of season-ticket or on a match-by-match basis. In order to maximise the number of supporters who can access these spaces, the carer’s ticket is normally issued for a seat immediately behind the wheelchair bay.
For those matches where there is sufficient space, carers are of course very welcome to sit next to the wheelchair bay, and Club staff and Stewards have been instructed to be as helpful as possible in facilitating this.
Barn Park Stand (visiting supporters): There are a maximum of 28 spaces for wheelchairs available for visiting supporters. All spaces are at pitch level.
All visiting supporters with wheelchairs are situated with their own supporters.
Wheelchair dependent supporters should also be accompanied by a person who is capable of supporting the disabled person’s needs in the event of an emergency. For this reason, we strongly recommend that this person is sixteen years of age or over and not infirm.
Ambulant Disabled Supporters
We are aware that there are considerable numbers of people in the community who use wheelchairs, mainly for outdoors mobility purposes, but are not necessarily confined to their wheelchair. There are also many people suffering severe walking difficulties who may wish to watch a match.
For the purpose of this policy, both categories of people will be termed as 'ambulant disabled supporters'. Those supporters with ambulatory disabilities of a severe nature will be able to have access to seating nearest the entrances/exists.
Supporters With Invisible Disabilities
Should you wish to accompany a supporter who suffers from a disability that is less obvious, such as Autism, Dementia, Anxiety or Severe Learning Disabilities, Argyle will strive to offer help specific to the needs of the individual.
Visually Impaired Supporters
The club has a dedicated audio described commentary service, called Soccer Sight, for visually impaired supporters. This service is available to home and visiting supporters. The club has 10 headsets available and these can be pre-booked by contacting the DLO. Headsets can then be collected on a match-day from the Argyle Superstore.
They should then be returned to the nearest steward after the match, or to the Argyle Superstore. The headsets are able to access the commentary from every part of the ground and the commentary will commence approximately 15 minutes before kick-off. There is no charge for this service.
The club strongly recommends that a person who is fully able to support their needs in the event of an emergency should accompany each visually impaired supporter attending a match.
Assistance Dogs are allowed into the stadium but the club recommend that any supporter wishing to bring an assistance dog contact the DLO at least seven days before the match. Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety in the ground. Measures will also be taken to ensure that the welfare of the Assistance Dog is preserved.
Disabled Car Parking Facilities
Plymouth City Council operate a free car park located near Home Park Stadium that many of our match day visitors use. This car park can become busy on a match day as other drivers use it to access the nearby recreational park and sports centre. For this season, the Council has permitted the club to use a limited number of spaces in the top car park as reserved match day parking for hospitality guests and those wishing to reserve a disabled bay.
There are further disabled bays available in the lower carpark and these are suitable for those sitting in either the Devonport, Lyndhurst or Barn Park ends. These are available on a first come, first served basis, and cannot be reserved.
Applications will be reviewed by the Supporter Relations Team, including Disability Officer, and requests will be decided by no later than Thursday 12 August ahead of the first game of the season.