homepark

Disabled Supporters Guide

We wish to welcome all disabled supporters to Home Park Stadium. Plymouth Argyle Football Club fully supports the principle of equal opportunities and opposes all forms of unlawful or unfair discrimination on the grounds of disability.

Our aim is to make the match day experience as enjoyable and inclusive for all supporters.

The match day experience is important to everyone. We appreciate that disabilities are wide-ranging and that not all are visible.

Contact Details

We have a dedicated Disability Liaison Officer (DLO), Nikki Francis, as well as our Supporter Relations Manager, Daniel Pippen, who is also the club's designated Supporter Liaison Officer (SLO).

If you would like to get in touch with either, they can be contacted at:

Supporter Liaison Officer

Email: supporters@pafc.co.uk
Telephone: 01752 562561 ext 161

Disability Liaison Officer

Email: disability@pafc.co.uk
Telephone: 01752 562561 ext 152

PADSA 

Plymouth Argyle Disabled Supporters Association is an organisation dedicated to improving the match day experience and enjoyment of all disabled supporters.

PADSA can be contacted by any of the following means:

Lee Goodman (Chairman) L.A.Goodman@outlook.com
Gary Daws (Secretary) garydawpadsa@gmail.com
 
PADSA Public Email info.padsa@gmail.com
Dedicated Contact Number 07564845030 (Please leave a message or text) 
Facebook PADSA
Twitter @PADSA20
Instagram PADSA Instagram
TikTok TikTok PADSA

Other useful websites are: www.levelplayingfield.org.uk and www.accessable.co.uk.

Wheelchair Dependent Supporters

Devonport and Lyndhurst Stands: There are a maximum of 80 spaces for wheelchairs which can be used by home fans. All spaces are at pitch level.

These spaces can be purchased by way of season-ticket or on a match-by-match basis. In order to maximise the number of supporters who can access these spaces, the carer’s ticket is normally issued for a seat immediately behind the wheelchair bay. 

For those matches where there is sufficient space, carers are of course very welcome to sit next to the wheelchair bay, and Club staff and Stewards have been instructed to be as helpful as possible in facilitating this.

Barn Park Stand (visiting supporters): There are a maximum of 28 spaces for wheelchairs available for visiting supporters. All spaces are at pitch level.

All visiting supporters with wheelchairs are situated with their own supporters.

Wheelchair dependent supporters should also be accompanied by a person who is capable of supporting the disabled person’s needs in the event of an emergency. For this reason, we strongly recommend that this person is sixteen years of age or over and not infirm.

Ambulant Disabled Supporters

We are aware that there are considerable numbers of people in the community who use wheelchairs, mainly for outdoors mobility purposes, but are not necessarily confined to their wheelchair. There are also many people suffering severe walking difficulties who may wish to watch a match.

For the purpose of this policy, both categories of people will be termed as 'ambulant disabled supporters'. Those supporters with ambulatory disabilities of a severe nature will be able to have access to seating nearest the entrances/exists.

Sensory Packs

Sensory packs for autistic children, which include a drawstring bag, ear defenders, fidget spinners, a sensory ball, an awareness card and lanyard, as well as further match-day information, will be available at Home Park during the 2021/22 Sky Bet League One campaign. 

Provided by the club thanks to funding from 50/50 Lottery, the sensory packs are designed to improve the match-day experience and are part of the club’s commitment to be more autism-friendly. 

The packs have been designed for supporters - particularly children - with autism, who attend matches, to make the match-day experience more accessible, comfortable and enjoyable. 

The sensory packs are completely free of charge and will be available throughout the 2021/22 season. Supporters interested in receiving a pack can apply for one by clicking here.

Once supporters have received their pack, they are encouraged to continue to bring it back with them to all future games they attend. There are a limited number of packs available, which will be issued on a first come, first served basis. 

If you have a pack from a previous season, you are encouraged to continue using this, if possible. If you would like an up-to-date map and information, we can provide these to you separately on a match day at the Information Point located on the edge of the car park opposite the Life Centre bus stop.  

Supporters With Invisible Disabilities

Should you wish to accompany a supporter who suffers from a disability that is less obvious, such as Autism, Dementia, Anxiety or Severe Learning Disabilities, Argyle will strive to offer help specific to the needs of the individual.

Visually Impaired Supporters

The club has a dedicated audio described commentary service, called Soccer Sight, for visually impaired supporters. This service is available to home and visiting supporters. The club has 10 headsets available and these can be pre-booked by contacting the DLO. Headsets can then be collected on a match-day from the Argyle Superstore.

They should then be returned to the nearest steward after the match, or to the Argyle Superstore. The headsets are able to access the commentary from every part of the ground and the commentary will commence approximately 15 minutes before kick-off. There is no charge for this service.

The club strongly recommends that a person who is fully able to support their needs in the event of an emergency should accompany each visually impaired supporter attending a match.

Assistance Dogs are allowed into the stadium but the club recommend that any supporter wishing to bring an assistance dog contact the DLO at least seven days before the match. Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety in the ground. Measures will also be taken to ensure that the welfare of the Assistance Dog is preserved.

Disabled Car Parking Facilities

Plymouth City Council operate a free car park located near Home Park Stadium that many of our match day visitors use. This car park can become busy on a match day as other drivers use it to access the nearby recreational park and sports centre. For this season, the Council has permitted the club to use a limited number of spaces in the top car park as reserved match day parking for hospitality guests and those wishing to reserve a disabled bay.

There are further disabled bays available in the lower carpark and these are suitable for those sitting in either the Devonport, Lyndhurst or Barn Park ends. These are available on a first come, first served basis, and cannot be reserved.

For those interested in a reserved season-long space please complete this form no later than midnight on Sunday 8 August 2021. Click here to access the form.

Applications will be reviewed by the Supporter Relations Team, including Disability Officer, and requests will be decided by no later than Thursday 12 August ahead of the first game of the season.