Argyle Rewards Terms & Conditions
ARGYLE REWARDS TERMS & CONDITIONS
Plymouth Argyle Football Club ("the Club")
These Argyle Rewards Terms & Conditions ("Terms") apply to the participation in and use of the Argyle Rewards Programme ("Argyle Rewards") operated by Plymouth Argyle Football Club.
By accessing or participating in Argyle Rewards, the Participant agrees to be bound by these Terms, together with the Club's Ground Regulations, Conditions of Entry, Privacy Policy, Membership Terms & Conditions and any other applicable Club policies published from time to time.
Definitions
For the purposes of these Terms:
Argyle Rewards means the loyalty, engagement and rewards programme operated by the Club through its appointed technology provider.
Club means Plymouth Argyle Football Club.
Eligible Member means an Evergreen Member or Season Ticket Holder who meets the eligibility requirements published by the Club for participation in Argyle Rewards.
Fortress means the Club's appointed Rewards platform provider.
Participant means any Eligible Member or other person permitted by the Club to participate in Argyle Rewards.
Reward Credit means the promotional loyalty credit awarded to eligible Participants in accordance with these Terms.
Rewards Account means the account created or maintained for the Participant through the Argyle Rewards platform.
Rewards Platform means the digital platform through which Argyle Rewards is accessed and administered.
Eligible Transaction means a purchase which qualifies for Reward Credit under these Terms and the rules published by the Club.
Challenge means an activity, quiz, poll, predictor, attendance activity, digital activity or other engagement activity made available through Argyle Rewards.
Reward means any prize, benefit, digital item, badge, competition entry or other incentive made available through Argyle Rewards.
Season means the relevant football season.
Website means www.pafc.co.uk.
1. ARGYLE REWARDS
Argyle Rewards is a Club-operated loyalty and engagement programme designed to provide eligible Participants with opportunities to earn Reward Credit and participate in challenges, competitions, digital activities and other rewards.
Argyle Rewards is administered through Fortress and other Club systems where applicable.
Participation in Argyle Rewards is subject to these Terms and any additional terms that may apply to specific Rewards, competitions, prize draws or activities.
The Club reserves the right to amend, suspend or withdraw any part of Argyle Rewards where reasonably necessary.
2. ELIGIBILITY
Participation in Argyle Rewards is available to eligible Season Ticket Holders and eligible Evergreen Members as determined by the Club.
Eligibility may vary depending on the Participant's Membership category, Season Ticket status or other criteria published by the Club.
The Club may introduce additional eligibility requirements for particular Rewards, Challenges or promotions.
Participation is personal to the eligible Participant and cannot be transferred to another person.
The Club reserves the right to verify eligibility at any time.
Where a Participant's underlying Evergreen Membership or Season Ticket ceases to be active, access to certain Argyle Rewards benefits may cease immediately.
3. REWARDS ACCOUNT
Eligible Participants may access Argyle Rewards using the Club's designated login and authentication process.
Participants are responsible for ensuring that the email address associated with their Club account is accurate and up to date.
Participants must not share their Argyle Rewards login details, QR code, account credentials or other access information with another person.
The Club may restrict, suspend or terminate access to a Rewards Account where misuse, fraud or unauthorised access is suspected.
The Club is not responsible for access issues caused by incorrect account information supplied by the Participant.
4. REWARD CREDIT
Eligible Participants may receive Reward Credit at the rate applicable to their Membership or Season Ticket status, as published by the Club from time to time.
The applicable Reward Credit rate may differ between Participant categories.
Reward Credit is a promotional benefit only and:
has no cash value;
cannot be exchanged for cash;
cannot be withdrawn;
cannot be transferred;
cannot be sold;
cannot be assigned;
cannot be gifted; and
does not constitute electronic money, stored value or property belonging to the Participant.
Reward Credit will be credited to the Participant's Rewards Account following settlement of an eligible transaction.
Reward Credit may only be earned in accordance with the rules published by the Club and may be subject to exclusions, limits or other restrictions.
The Club reserves the right to correct or remove Reward Credit awarded incorrectly.
5. EARNING REWARD CREDIT
Reward Credit may be earned on eligible purchases made directly from Plymouth Argyle Football Club.
Eligible purchases may include purchases made through:
Club-operated food and beverage outlets;
the official Club Retail Store;
the official Club Online Store; and
other Club-operated outlets or services specifically designated by the Club.
Reward Credit may only be earned where the Participant's Argyle Rewards account is correctly identified at the point of purchase or through the applicable online process.
The Club cannot guarantee that Reward Credit will be awarded where the Participant fails to identify themselves correctly or where a transaction cannot be linked to their Rewards Account.
Reward Credit will not be earned on the portion of a transaction paid using Reward Credit.
Where Reward Credit is redeemed against an eligible transaction and a balance remains payable, Reward Credit may be earned on the remaining eligible amount actually paid by the Participant, subject to the Club's applicable rules.
The Club reserves the right to introduce annual, transaction-based or other limits on the amount of Reward Credit that may be earned.
6. REDEEMING REWARD CREDIT
Reward Credit may be redeemed against eligible purchases at participating Club outlets and online channels.
Reward Credit may only be redeemed where the Participant has sufficient available Reward Credit and the transaction is eligible.
Reward Credit cannot be exchanged for cash or any other monetary payment.
Reward Credit cannot be redeemed against:
gift cards;
gift vouchers;
Membership purchases;
Membership renewals;
Season Ticket purchases or renewals;
cash withdrawals;
third-party purchases;
third-party concessions;
products excluded by the Club from time to time; or
any other purchase specifically excluded by the Club.
The Club reserves the right to introduce or amend eligible and excluded products and services.
7. REWARD CREDIT EXPIRY
Reward Credit may accrue during the Season in accordance with the rules published by the Club.
Unless otherwise stated by the Club, Reward Credit will expire on 3 May each year or, where later, on the date of the Club's final league fixture of the relevant Season in the league competition in which the Club is competing.
Any Reward Credit remaining unused at the applicable expiry date will automatically expire and be removed from the Participant's Rewards Account.
Expired Reward Credit will not be:
reinstated;
refunded;
exchanged for cash;
transferred; or
carried forward into a subsequent Season,
unless expressly agreed by the Club.
8. MEMBERSHIP AND SEASON TICKET STATUS
Access to Argyle Rewards and Reward Credit may depend upon the Participant maintaining an eligible Evergreen Membership or Season Ticket.
Where an Evergreen Membership or Season Ticket expires, is cancelled, lapses, is terminated or is otherwise no longer eligible for Argyle Rewards, access to associated benefits may cease.
Where a Participant subsequently becomes eligible again, the Club may require the Participant to re-register or reconnect their account.
Any Reward Credit treatment following a change in Membership or Season Ticket status will be determined in accordance with the applicable Membership or Season Ticket terms and the rules published by the Club.
9. CHALLENGES AND ENGAGEMENT ACTIVITIES
Argyle Rewards may include Challenges and other engagement activities.
Challenges may include, without limitation:
quizzes and trivia;
polls;
predictors;
attendance activities;
digital activities;
match-related activities;
login or engagement activities;
competitions;
badges and achievements; and
other activities introduced by the Club.
The availability, duration and eligibility requirements of Challenges may vary.
Challenges may only be available for a limited period and may be removed from the Rewards Platform once the applicable period has ended.
The Club does not guarantee that any particular Challenge will be available at any particular time.
Participants are responsible for checking the Rewards Platform regularly for available Challenges.
Participation in a Challenge does not guarantee receipt of a Reward unless the relevant Challenge specifically states otherwise.
10. BADGES AND ACHIEVEMENTS
Participants may receive digital badges, achievements or other recognition for completing specified activities.
Badges and achievements have no monetary value and cannot be exchanged for cash or other benefits unless expressly stated.
The Club reserves the right to amend, remove or introduce badges and achievements at any time.
Where a badge or achievement is awarded incorrectly, the Club reserves the right to amend or remove it.
11. PRIZE DRAWS AND COMPETITIONS
Argyle Rewards may provide access to prize draws and competitions.
Each prize draw or competition may be subject to separate terms and conditions.
Where separate terms apply, those terms will take precedence over these Terms in relation to that particular prize draw or competition.
Prizes are subject to availability and may not be exchanged for cash unless expressly stated.
The Club reserves the right to substitute a prize with an alternative prize of equivalent or similar value where reasonably necessary.
The Club may disqualify any Participant who breaches the applicable competition terms or attempts to manipulate or interfere with the outcome of a competition or prize draw.
12. TRANSACTIONS, RETURNS AND REFUNDS
Where Reward Credit has been awarded in relation to a purchase that is subsequently refunded, cancelled or exchanged, the Club reserves the right to deduct the corresponding Reward Credit from the Participant's Rewards Account.
Where a purchase is partially refunded, the Club may reduce the Reward Credit awarded in proportion to the refunded amount.
Where Reward Credit has been redeemed against a purchase that is subsequently refunded, the Club may reverse the Reward Credit used in that transaction.
The Club reserves the right to investigate transactions where Reward Credit appears to have been incorrectly awarded or redeemed.
13. FRAUD AND MISUSE
The Club reserves the right to investigate suspected fraud, abuse or misuse of Argyle Rewards.
This may include, without limitation:
attempting to obtain Reward Credit through fraudulent transactions;
using another person's Rewards Account;
sharing account credentials or QR codes;
manipulating Challenges or competitions;
creating multiple accounts for the purpose of obtaining additional benefits;
exploiting technical errors;
attempting to redeem Reward Credit improperly; or
otherwise abusing the Argyle Rewards programme.
Where fraud or misuse is suspected, the Club may:
remove Reward Credit awarded incorrectly;
reverse transactions;
remove badges or achievements;
suspend access to Argyle Rewards;
cancel Rewards or prizes;
suspend or terminate the Participant's Membership or Season Ticket benefits; and/or
take any other action reasonably necessary.
The Club reserves the right to refuse participation where it reasonably believes the programme has been misused.
14. TECHNICAL ISSUES
Argyle Rewards is dependent upon third-party technology and Club systems.
The Club does not guarantee that the Rewards Platform will always be available, uninterrupted or error-free.
The Club is not responsible for temporary technical issues affecting access to Argyle Rewards, including issues caused by:
internet connectivity;
mobile device compatibility;
third-party systems;
payment systems;
network availability;
system maintenance; or
technical failures outside the Club's reasonable control.
Where a technical error results in Reward Credit or another benefit being incorrectly awarded, the Club reserves the right to correct the error.
Participants should retain appropriate evidence of qualifying transactions where reasonably necessary to assist with resolving a Rewards query.
15. MOBILE DEVICES AND QR CODES
Where Argyle Rewards requires the use of a QR code or mobile device, the Participant is responsible for having appropriate access to the relevant device and internet connection.
Participants should ensure that their QR code is accessible before reaching the point of purchase where reasonably possible.
The Club cannot guarantee mobile or internet connectivity at Home Park or any other venue.
Participants remain responsible for the security of their QR code and Rewards Account.
16. CHANGES TO ARGYLE REWARDS
The Club reserves the right to amend:
Reward Credit rates;
eligible purchases;
excluded products;
Reward Credit expiry dates;
Challenges;
badges and achievements;
prize draws;
Rewards;
eligibility requirements;
participating Club outlets;
operating procedures; and
any other aspect of Argyle Rewards.
Where reasonably practicable, the Club will provide advance notice of material changes.
The Club may make immediate changes where required for legal, regulatory, technical, security or operational reasons.
17. DATA PROTECTION
The Club will process personal information in accordance with applicable data protection legislation and the Club's Privacy Policy.
Participation in Argyle Rewards requires relevant account and transaction information to be processed for the purposes of administering the programme.
Relevant data may be shared with or processed by Fortress and other service providers where necessary to operate Argyle Rewards.
Participants should refer to the Club's Privacy Policy for further information about how their personal information is processed.
18. CLUB COMMUNICATIONS
The Club may communicate information relating to Argyle Rewards by email, SMS, mobile application notification, website, Rewards Platform or other electronic means.
Participants are responsible for ensuring that their contact details and Club account information are accurate and up to date.
Participants may receive communications relating to Rewards activities, Challenges, Rewards and programme updates in accordance with their communication preferences and applicable data protection requirements.
19. SUSPENSION AND TERMINATION
The Club may suspend or terminate a Participant's access to Argyle Rewards where:
these Terms are breached;
fraud or misuse is suspected;
account credentials are misused;
the Participant ceases to meet the eligibility requirements;
technical, operational or legal requirements make suspension or termination necessary; or
the Club reasonably considers it necessary to protect the integrity of the programme.
Termination or suspension may result in the immediate loss of access to Argyle Rewards and associated benefits.
Any unused Reward Credit may be removed upon termination where permitted under the applicable Membership or Season Ticket terms.
20. FORCE MAJEURE
The Club shall not be liable where Argyle Rewards, Rewards, Challenges or other programme benefits cannot be provided due to circumstances beyond its reasonable control.
Such circumstances may include severe weather, government restrictions, industrial action, stadium closures, pandemics, utility failures, technical failures or other force majeure events.
21. LIABILITY
Nothing in these Terms limits liability for death or personal injury caused by negligence or any other liability which cannot legally be excluded.
Subject to applicable law, the Club shall not be liable for:
indirect losses;
loss of business;
loss of profits;
travel or accommodation costs;
technical failures of third-party systems, including Fortress;
loss of access caused by the Participant's device or internet connection; or
cancellation or amendment of Challenges, Rewards, events or other programme benefits outside the Club's reasonable control.
22. GENERAL
The Club's failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force.
These Terms, together with any applicable additional terms published by the Club, constitute the agreement between the Club and the Participant regarding participation in Argyle Rewards.
These Terms shall be governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. IMPORTANT INFORMATION
Argyle Rewards is subject to change and the Club may review the programme from time to time.
The latest Reward Credit rates, eligible purchases, Challenges, Rewards, prize draws and other programme information will be published through the Club's official communication channels.
Participants should familiarise themselves with the current Argyle Rewards rules before participating.
Participation in Argyle Rewards constitutes acceptance of these Terms and any applicable additional terms.
Plymouth Argyle Football Club
Version: [August 20, 2026]