Disabled Supporters Guide
Wheelchair Dependent Supporters
Devonport and Lyndhurst Stands - there are a maximum of 80 spaces for wheelchairs which can be used by home fans. All spaces are at pitch level. These spaces can be purchased by way of season-ticket or on a match-by-match basis. In order to maximise the number of supporters who can access these spaces, the carer’s ticket is normally issued for a seat immediately behind the wheelchair bay.
For those matches where there is sufficient space, carers are of course very welcome to sit next to the wheelchair bay and Club staff and Stewards had been instructed to be as helpful as possible in facilitating this.
Barn Park Stand (visiting supporters) - there are a maximum of 28 spaces for wheelchairs available for visiting supporters. All spaces are at pitch level. All visiting supporters with wheelchairs are situated with their own supporters.
Wheelchair dependent supporters should also be accompanied by a person who is capable of supporting the disabled person’s needs in the event of an emergency. For this reason, Plymouth Argyle strongly recommend that this person is sixteen years of age or over and not infirm.
Ambulant Disabled Supporters
Plymouth Argyle are aware that there are considerable numbers of people in the community who use wheelchairs, mainly for outdoors mobility purposes, but are not necessarily confined to their wheelchair. There are also many people suffering severe walking difficulties who may wish to watch a match.
For the purpose of this policy, both categories of people will be termed as 'ambulant disabled supporters'. Those supporters with ambulatory disabilities of a severe nature will be able to have access to seating nearest the entrances/exists.
Supporters With Invisible Disabilities
Should you wish to accompany a supporter who suffers from a disability that is less obvious, such as Autism, Dementia, Anxiety or Severe Learning Disabilities, Plymouth Argyle will strive to offer help specific to the needs of the individual.
Visually Impaired Supporters
The club has a dedicated audio described commentary service, called Soccer Sight, for its visually impaired supporters. This service is available to home and visiting supporters. The club have 10 headsets available and these can be pre-booked by contacting the DLO. Headsets can then be collected on a match-day from the Club Shop.
They should then be returned to the nearest steward after the match or to the Club Shop. The headsets are able to access the commentary from every part of the ground and the commentary will commence approximately 15 minutes before kick-off. There is no charge for this service.
The club strongly recommends that a person who is fully able to support their needs in the event of an emergency should accompany each visually impaired supporter attending a match.
Assistance Dogs are allowed into the stadium but the club recommend that any supporter wishing to bring an assistance dog contact the DLO at least seven days before the match. Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety in the ground. Measures will also be taken to ensure that the welfare of the Assistance Dog is preserved.
If you have any questions or wish to discuss any of the policy with us, or have any specific medical requirements please contact our Disability Liaison Officer (DLO), Nikki Francis on firstname.lastname@example.org (07737002262).