Club Statement: Streaming Fault
The club would like to place on record our apologies for the instability, and low quality, of the live streaming service provided for Saturday afternoon’s pre-season friendly against Plymouth Parkway.
Argyle staff and officials share the Green Army’s frustration that the service failed, and we are clearly disappointed that the offering fell short of the high standards that we want to be associated with the football club.
We would like to reassure supporters that this standard of service is not what the Green Army can expect in the coming months, and significant redevelopment works to our broadcast suite began late last week, which necessitated a temporary streaming solution for this weekend’s fixture.
The streaming facilities used for the Parkway fixture remain from the previously existing set-up, and were tested the day before the match to ensure that it was fit to operate on one final occasion – although this proved not to be the case.
It has not escaped the club’s attention that our iFollow/streaming output has suffered reliability issues in the previous 18 months, and it is being addressed in the redevelopment work that is underway.
The major upgrade works will result in a brand-new broadcasting suite at the club, with new broadcast equipment, cabling, and a studio room dedicated to the management of live-streaming – this will be all be operational ahead of our 20/21 Sky Bet League One season.
Argyle Chief Executive Officer, Andrew Parkinson, said: “We are extremely disappointed that our streaming service did not work on Saturday, and we apologise to members of the Green Army that they were not able to watch the team in action.
“We have been aware of issues plaguing our iFollow output for some time, and it has been a priority for the Board to resolve – particularly with supporters not being able to attend fixtures in the short-term.
“We have commissioned extensive redevelopment works of our streaming facilities, and want to reassure supporters that the product will be significantly improved in time for the new season.”