We are looking to recruit a Retail Store Manager to help lead and develop the Argyle Superstore team.
The role is responsible for managing and developing the retail shop team to deliver strong in-store sales, excellent customer experience, and operational standards, while ensuring alignment with online activity to maximise overall retail performance across all channels.
Key Role Requirements
- Support the Head of Retail in delivering overall retail performance and store standards.
- Lead, manage and develop the shop team to deliver sales targets and high standards of customer service.
- Responsibility for opening and closing the shop and ensuring daily operational readiness.
- Take ownership of day-to-day shop operations, including staffing, rotas, standards and performance management.
- Create and maintain a high-performing, customer-focused retail environment.
- Monitor key retail KPIs such as conversion, average transaction value and customer satisfaction, and take appropriate in-store action.
- Act as the key escalation point for in-store issues and ensure excellent customer outcomes.
- Use available performance data to support decision-making and identify in-store focus areas.
- Support the Head of Retail by feeding into regular reporting and performance reviews.
- Ensure compliance with Health and Safety requirements and all store operating procedures.
- Ensure shop layout and visual standards support a strong customer experience and commercial performance.
- Work closely with the Head of Retail and Retail Operations Manager to ensure stock availability meets store demand.
- Monitor product performance in-store and provide feedback to support buying and merchandising decisions.
- Support the delivery of pricing, markdown and promotional activity within the shop.
- Deliver in-store execution of centrally planned promotional and campaign activity.
- Ensure in-store activity is aligned with wider retail and marketing plans.
- Provide feedback on customer response to campaigns and promotions.
- Maintain awareness of wider retail activity and ensure consistency between in-store execution and central plans.
- Support product launches and promotional activity within the shop environment.
- Highlight operational or customer issues affecting store performance or customer experience.
- Work collaboratively with the Head of Retail to support delivery of retail strategy.
- Liaise with marketing, CRM and operations teams to ensure aligned activity.
- Responsibility for management of in-store operational budgets, including staffing costs and day-to-day shop expenditure.
- Support management of promotional and retail activity costs within the shop environment.
Knowledge and skills
- Strong experience in a retail environment, with a proven track record of delivering sales through effective shop management.
- Experience leading, managing and developing a shop or retail team to achieve performance and service standards.
- Good understanding of key retail KPIs, including sales, conversion, average transaction value, margin and stock turn.
- Ability to use sales and performance data to monitor trends and support day-to-day decision-making within the shop environment.
- Experience using performance data and supporting retail reporting outputs to inform operational improvements.
- Basic working knowledge of eCommerce platforms (e.g. Shopify, Magento or similar) to support alignment between online and in-store activity.
- Understanding of promotional activity across in-store and online channels and how this impacts shop performance.
- Strong focus on delivering an excellent customer experience in a fast-paced retail environment.
- Experience working collaboratively with marketing, operations and merchandising teams to support delivery of retail activity.
- Excellent communication and interpersonal skills, with the ability to influence and manage a range of stakeholders.
- Highly organised, with the ability to prioritise workloads and meet deadlines during peak trading periods.
- Proficient in Microsoft Office (particularly Excel).
- Flexible approach to working hours, including weekends and key trading periods.
- Interest in the sports/retail industry advantageous.
Personal qualities
- Ability to challenge and continuously improve shop performance and standards.
- Positive attitude to ongoing professional development and learning.
- Ability to manage a variety of stakeholders in a retail environment.
- Ability to work to tight deadlines and prioritise effectively during peak trading periods.
- High attention to detail.
- Commitment to equality, diversity and inclusion.
Experience and qualifications
- Minimum 3 years’ experience in a retail management role with responsibility for shop operations and team leadership.
- Experience delivering sales performance in a fast-paced retail environment.
- Experience using performance data and supporting retail reporting within a retail operation.
- Experience with eCommerce platforms (e.g. Shopify, Magento) and familiarity with retail reporting tools such as Power BI, Excel or Google Analytics.
- Educated to degree level or with appropriate professional experience.
- Competent user of Microsoft Office, Publisher, Adobe, internet communication tools, social media.
For more specific information about the job, follow the link here.
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How to apply
Please send your CV and a brief covering letter to recruitment@pafc.co.uk.
Closing date for applications: Friday, 19 June, 2026. However, the vacancy may close before the advertised closing date, should a suitable candidate be identified.