FAQs: Argyle vs Swindon Town
Ryan Lowe’s Pilgrims are back in action on Tuesday night, looking to extend an excellent home record against fellow Sky Bet League One newcomers Swindon Town.
Due to government guidance, the fixture will be played behind closed doors, with live iFollow streaming available.
As we announced last week, the system is changing from a code-based approach to an email account system, which grants season-ticket holders automatic access to the Pilgrims’ home league fixtures until fans are allowed to return to Home Park.
We have advised supporters throughout the season that season-ticket holders need to ensure that the email address on record at the Home Park Ticket Office is consistent with their iFollow account and we can see that about 86% of supporters have done this, and will be granted the automatic access.
For those that haven't, the Home Park Ticket Office will process code requests on a game-by-game basis but we, once again, ask that you please match up your iFollow and ticketing accounts - using the same email address for both.
In order to assist the Green Army in their temporary transition to supporting Argyle from home, we have provided the list of following Frequently Asked Questions for your convenience.
As a season-ticket holder, how can I check that I have got access to this game?
In order for season-ticket holders to check whether they have been granted access to the Season Ticket Licence, it's a simple four-step process to do so.
- Log in to your iFollow account on the club website
- Click your name in the navigation bar top right to get to 'My Account' page
- Scroll down to Purchased packages.
- Click the + sign next to 'Purchased Packages'
If they have been granted access, you will see 'Season Ticket – Plymouth Argyle as shown below:
If it doesn’t show, then you have not set up an iFollow account using the registered email address associated with your ticketing account, therefore you will not be automatically granted access.
If this is the case, you will need to email firstname.lastname@example.org to request a code and confirm the email address associated with your iFollow account, so that we can provide this information to the EFL.
Is there any way for me to physically attend the fixture on Tuesday?
Unfortunately, no. The fixture will be played behind closed doors, and, to ensure safety of players, officials, and fans alike, we encourage supporters not to congregate in the vicinity of Home Park for the duration of match-day.
How can I watch the game?
The Sky Bet League One fixture is available to stream, in the UK and overseas, for £10. Click here to purchase your pass.
Will the coverage be the same four-camera experience as last season?
In the short-term, unfortunately not. Social distancing guidelines and staffing limitations at the EFL’s broadcast centre means that, in the short-term, they are unable to receive the club’s bespoke four-camera coverage feed.
The result is that, for the time being, iFollow coverage of the Pilgrims’ home fixtures will revert to single-camera coverage. We apologise for the inconvenience.
However, club camera operators will still be on hand to produce multi-camera coverage for post-match highlights, while we are also hopeful to be in a position to produce full-match replays, exclusive to iFollow subscribers.
What can we expect?
Until the EFL’s staffing restrictions are resolved, our iFollow stream will be single camera coverage, with live commentary from BBC Radio Devon.
Please note that the club staff will not be able to provide technical assistance, only for season-ticket support, and that all technical enquiries should be made to email@example.com.
Please consider this before calling.
Can I watch this game wherever I am?
Yes. Video match passes are available worldwide for this fixture.
Can I buy a programme for Tuesday’s game?
Yes. Your award-winning match-day programme, The Pilgrim, is back for the 20/21 season. A full-season Sky Bet League One subscription can still be purchased here. Individual copies of the match programme will be available in the Argyle Superstore – although supply is limited.
Will highlights be available?
Yes. After the game extended highlights will be available for iFollow subscribers, while short highlights will be available as usual on our YouTube channel.
Do I need an iFollow account to buy the game?
You will need to register for an iFollow account to purchase your match pass. Register here. We would like to remind supporters to futureproof their account by using the same email as your ticketing account.
Why can't I purchase a match pass by using the EFL app?
Supporters will need to purchase a match pass on a web browser. However, once the pass is purchased, users can watch the game via the app.
What devices can I watch the game on?
iFollow can be streamed via the EFL’s app, or through a web browser on a computer or device.
How can I access technical support if something goes wrong?
Supporters are advised that technical support can be accessed through live chat on the website during the match, or by emailing the EFL iFollow team on firstname.lastname@example.org.
For more guidance on streaming iFollow in your home, click here.